My article never appears as a suggestion
Troubleshooting · Updated 2026-08-11 · Describes Sprint 36
If you are seeing no suggestions, check these four in order: the article is approved, it is visible to customers, at least one line is marked as quotable, and it is written in the language the customer used.
Check each one
- Approved
- A draft is never quoted. Somebody other than the author must approve it.
- Visible to customers
- An article set to “your team” stays internal, however well written it is.
- At least one quotable line
- Lines default to internal. An approved article with no ticked lines has nothing to say.
- The right language
- Knowledge exists per language and is never machine-translated. A Hebrew question is answered from Hebrew articles.
Note
The article editor shows which of these is missing, under “what this article can reach”. That panel is the fastest answer to this question.
Still stuck?
Academy explains the product; it cannot see your workspace. Write to support@invtion.com and a person will read it.