Knowledge
Writing what your business says, and the approval that makes it quotable.
- Creating knowledge
Write an article, mark the lines a customer may be told, and send it for review.
How to
- Approval, and why you cannot approve your own words
Knowledge becomes quotable when somebody other than its author approves it. That is a rule, not a setting.
How it works
- My article never appears as a suggestion
Four things make an article quotable. If a suggestion never appears, one of them is missing.
Troubleshooting